Frequently Asked Question

1. Where do you ship to?

We currently ship to addresses within the United Kingdom only.

2. How long does delivery take?

Estimated delivery times are:

  • Standard Delivery: 7–15 business days

Please note that delivery times are estimates and may vary depending on the product, supplier location, and carrier performance.

3. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

4. Will I receive a tracking number?

Yes. Tracking information will be sent to your email once your order has been dispatched, where available. Tracking updates may take a few days to appear.

5. Why did my items arrive separately?

If your order includes multiple items, they may be shipped separately from different suppliers and may arrive at different times.

6. What if my order is delayed?

If your order has not arrived within the estimated delivery time, please contact us at uknineecom@gmail.com with your order number. We will investigate and assist you promptly.

7. Can I return my order?

Yes. UK customers have the legal right to cancel and return an order within 14 days of receiving the item, in accordance with UK consumer law.

8. How do I request a return?

To request a return, email us at uknineecom@gmail.com with:

  • Your order number
  • Reason for return

We will provide return instructions once your request is approved.

9. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

10. What items cannot be returned?

Items that are used, damaged after delivery, or not suitable for return due to hygiene reasons may not be eligible for return.

11. Do you offer exchanges?

We only offer exchanges for items that are defective, damaged, or incorrect. Please contact us within 48 hours of delivery with photos if applicable.

12. When will I receive my refund?

Once your return is received and inspected, approved refunds are processed within 14 days to the original payment method.

13. What if I haven’t received my refund yet?

Please check with your bank or payment provider first. If the issue persists, contact us at uknineecom@gmail.com and we will assist you.

14. Can I cancel or change my order?

Orders are processed quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible after placing your order.

15. Is my payment secure?

Yes. All payments are processed through secure, encrypted third‑party payment providers. UKNINE does not store your full payment details.

16. What if I entered the wrong delivery address?

Please contact us immediately. If the order has not yet been dispatched, we may be able to update the address. UKNINE is not responsible for orders sent to incorrect addresses provided by the customer.

17. How can I contact customer support?

You can reach us anytime at:

Email: uknineecom@gmail.com

We aim to respond within 24–48 business hours.