Terms of Service

Last updated: February 2026

Welcome to UKNINE. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

This website is operated by UKNINE. Throughout the site, the terms “we”, “us” and “our” refer to UKNINE.

1. Eligibility and Use of the Website

By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian. You agree not to use our products or services for any illegal or unauthorised purpose and not to violate any laws applicable in the United Kingdom.

2. Products and Services

UKNINE offers pet-related products for animals such as dogs, cats, birds, and other pets. All product descriptions, images, and prices are provided for informational purposes and may be updated or modified at any time without prior notice.

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, on a case-by-case basis.

3. Pricing and Payments

All prices are displayed in GBP (£) unless stated otherwise. Prices may change at any time without notice.

We accept payments through secure third-party payment providers. We do not store or have access to your full payment details.

4. Shipping and Delivery

We ship to addresses within the United Kingdom. Estimated delivery times are provided for guidance only and are not guaranteed.

UKNINE is not responsible for delays caused by customs, postal services, or circumstances beyond our control.

5. Returns and Refunds

Our Returns and Refunds Policy forms part of these Terms. Customers have the right to cancel their order in accordance with the UK Consumer Contracts Regulations.

If you wish to request a return or refund, please contact us at uknineecom@gmail.com with your order details.

6. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of UKNINE or its content suppliers and is protected by UK intellectual property laws.

You may not reproduce, duplicate, copy, sell, or exploit any part of the website without our express written permission.

7. Accuracy of Information

We make every effort to ensure that the information on our website is accurate and up to date. However, we do not guarantee that all information is complete, current, or error-free.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

8. Limitation of Liability

To the fullest extent permitted by UK law, UKNINE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products purchased from us.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law.

9. Indemnification

You agree to indemnify and hold harmless UKNINE, its owners, employees, and partners from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.

11. Privacy

Your submission of personal information through the website is governed by our Privacy Policy, in accordance with the UK GDPR and Data Protection Act 2018.

12. Termination

We reserve the right to terminate or suspend access to our website or services at any time, without notice, if you breach these Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms at any time. Changes will take effect once posted on this page.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: uknineecom@gmail.com

Thank you for shopping with UKNINE.