Privacy Policy

Last updated: February 2026

At UKNINE, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

This website is operated by UKNINE.

Contact email: uknineecom@gmail.com

UKNINE is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal identification information (such as name, billing address, shipping address)

  • Contact information (such as email address and phone number)

  • Order and transaction details

  • Payment confirmation details (payment data is processed securely by third-party providers; we do not store full payment card details)

  • Technical data such as IP address, browser type, device information, and cookies

3. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil your orders

  • Communicate with you about your orders, enquiries, or customer support requests

  • Improve our website, products, and services

  • Comply with legal and regulatory obligations

  • Prevent fraud and ensure website security

We will only process your personal data where we have a lawful basis to do so.

4. Lawful Basis for Processing (UK GDPR)

Under the UK GDPR, we rely on the following lawful bases:

  • Contract: to process and deliver your orders

  • Legal obligation: to comply with UK laws and regulations

  • Legitimate interests: to improve our services and protect our business

  • Consent: where you have explicitly given consent (for example, marketing communications)

5. Sharing Your Personal Data

We may share your personal data with trusted third parties only where necessary, including:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website service providers

  • Legal or regulatory authorities when required by law

All third parties are required to respect the security of your personal data and to process it in accordance with the law.

6. International Data Transfers

Some of our service providers may be located outside the United Kingdom. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data ("right to be forgotten")

  • Object to or restrict processing of your data

  • Request data portability

  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at uknineecom@gmail.com.

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us understand how visitors use our website and enable certain functionalities.

You can manage or disable cookies through your browser settings at any time.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Updates will be posted on this page.

13. Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: uknineecom@gmail.com

Thank you for trusting UKNINE.