Shipping Policy

Last updated: February 2026

At UKNINE, we are committed to delivering your orders in a clear, fair, and reliable manner. This Shipping Policy explains how shipping works, expected delivery times, and important information for customers in the United Kingdom.

1. Shipping Locations

UKNINE currently ships to addresses within the United Kingdom only.

2. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation

  • Processing times may vary during peak periods, promotions, or due to unforeseen circumstances

Once your order has been processed, it will be dispatched for delivery.

3. Delivery Time

Estimated delivery times are as follows:

  • Standard Delivery: 7–15 business days

Delivery times are estimates only and may vary depending on the product, supplier location, carrier performance, and customs clearance where applicable.

4. Shipping Costs

  • Shipping costs (including free shipping offers, if applicable) are displayed at checkout

  • Promotional shipping offers may be subject to specific terms and conditions

5. Order Tracking

  • Tracking information will be provided by email once your order has been dispatched, where available

  • Please allow several days for tracking updates to appear in the carrier’s system

6. Customs and Import Duties

In most cases, no additional customs fees are charged for deliveries within the UK. However, UKNINE is not responsible for any delays caused by customs or border inspections.

7. Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at uknineecom@gmail.com with your order number.

We will investigate the issue and work with you to find a fair resolution, which may include a replacement or refund where appropriate.

8. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

UKNINE is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

9. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and items received.

We will assess the issue and arrange a replacement or refund in accordance with our Returns & Refunds Policy.

10. Multiple Item Orders

If your order contains multiple items, they may be shipped separately and arrive at different times.

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect once published on this page.

12. Contact Us

If you have any questions regarding shipping, please contact us:

Email: uknineecom@gmail.com

Thank you for shopping with UKNINE.